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Mandarin Customer Account Advisor

Salary: 22,000 - 27,000

Job Description

Chinese (Mandarin) Customer Service Advisors | Online Gaming Industry Leader| Gibraltar

Competitive Salary + Bonus Scheme + Benefits Package + Relocation Assistance

Our client, a leading online gaming company currently are recruiting for Chinese (Mandarin) Customer Account Advisors to work in the Online Gaming industry in Gibraltar.

The successful candidate will be working in the Customer Support Team, handling queries and complaints from clients and liaising with other departments to provide resolutions.

Duties and Responsibilities:

  • Provide first contact resolution of customer issues via chat, e-mail and/or phones
  • Troubleshoot and handle the most complicated and sensitive of customer inquiries
  • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
  • Take personal ownership of customer requests and provide our clients world-class level of support
  • Maintain accountability for accurate and timely assistance to our customers
    Maintain security and confidentiality of internal information and customer/account information
  • Escalate and communicate any customer well-being issues

Skills and Qualifications:

  • Good Customer Service skills
  • Verbal and written fluency in English & Mandarin
  • Team player with a positive attitude
  • Ability to handle stressful situations
  • Educated to a degree level – desirable

So, if you are looking for this exciting position, and want to work for an industry leader in the sun, look no further and send your CV to Castle Hill Recruitment.