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Senior Fraud and Due Diligence Manager

Gibraltar
Salary: Competitive

Job Description

Senior Fraud and Due Diligence Manager

 

Our client, a leading iGaming company with amazing benefits are recruiting for a Senior Fraud and Due Diligence Manager. The successful person will be responsible for ensuring all online/digital and Multichannel customers are subjected to ongoing rigorous fraud controls. This includes ensuring deposits, withdrawals, gaming, PEPs and Sanctions checks are completed according to the set guidelines.

What will you be doing?

  • Manage and control all aspects of Fraud operations across all the Group verticals
  • Optimize Credit Card and other payments flow while keeping chargeback below thresholds
  • Build policies, proactive procedures and working practices to profile and identify business activity that is being targeted by fraud
  • Build and maintain agreed service levels for all the Fraud Operation Teams in the relevant jurisdictions including language capabilities
  • Prepare productivity and quality reports;
  • Coordinate all processes within the Fraud Operations department and systems;
  • Liaise with various Risk and Payments departments to ensure proper information flow, fraud analytics and monitoring;
  • Implement operational and/or floor changes in order to ensure top performance and adequate resolutions in a dynamic business environment;
  • Liaise with other teams and departments to resolve issues and to ensure quick First time resolution (FTR);
  • Handle escalations where higher-level decisions are required;
  • Maintain effective communication flow, acting upon and passing on relevant information to and from the team;
  • Supervision and monitoring of the Fraud Operational, Account Security Teams
  • Optimise the Team processes, ensuring that they are both compliant and fit for purpose.What will you bring?

 

  • Strong management experience in a Fraud / Due Diligence, ideally within the iGaming industry
  • Strong knowledge and experience of AML/KYC/SOF especially in the EU market
  • Experience with managing remote locations and multicultural environment preferred.
  • Strong analytic capabilities.

 

If you would like to apply for this unique and challenging Senior Fraud and Due Diligence Manager opportunity then please send your CV to apply@castlehillrecruitment.com