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Responsible Gaming Representative

Gibraltar
Salary: TBA

Job Description

Our client, a leading, trusted worldwide brand in the iGaming industry are recruiting for 3 x Responsible Gaming Representatives to join their dynamic offices in Gibraltar.

 

Your role will include the following but not limited to:

 

  • Handling of the Observer (pro-active RG tracking tool to identify players exhibiting behaviour that may indicate a gambling problem) including activity analysis, basic source of funds/AML checks, call/email correspondence.
  • Handling of escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take
  • Reviewing/amending manuals and existing procedures, as related to Responsible Gaming and compliance in all regulated markets.

 

To apply for this position our client is looking for the following:

  • Strong experience as a Responsible Gaming Representative within the iGaming industry.
  • Excellent working knowledge of our products, RG tools and RG policies.
  • Excellent working knowledge of Backoffice tools (Boss, Q-Manager, RightNow, BARC/Cat desired).
  • Effective communication skills (verbal and written). With high level of personal initiative, motivation and flexibility.

 

If you would like to find out more about this opportunity with a great company, amazing benefits and real long term career growth opportunities then please send us your CV today!