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Live Casino Executive (Mat cover)

Gibraltar
Salary: Competitive

Job Description

Salary: Competitive + Benefits Package + Relocation Assistance

 

Our client, a household name whose brand is engrained through the gambling and betting industry is currently recruiting for a Live Casino Executive.

The Live Casino Operations Executive is responsible for operational areas for Live Casino across all brands of the group. The Live Casino Executive will report to the Live Casino Manager.

 

This is an exciting and challenging position where the successful Live Casino Executive will be responsible for:

  • Reviewing Live Casino operational processes and finding optimal solutions for streamlined working
  • Ensuring all third party bonus tools are being optimised and used to their full potential
  • Provide regular and detailed analysis of player activity as directed by the Live Casino Manager
  • Acting as second line support to the Customer Services Team across all brands. Including operational escalations, responsible for managing the escalation of issues in a timely and considered manner
  • Monitoring and reviewing the products across all channels to ensure the best possible customer experience
  • Management of bonuses in IMS, creating bonus schemes and reviewing performance
  • To implement strict testing procedures to ensure accuracy of bonus templates
  • Collaborating with Digital Marketing teams to ensure offers are attractive and set up correctly
  • Conducting and maintaining thorough competitor product analysis and recommending/ suggesting areas for improvement in order to ensure we offer a market leading product
  • Interaction with other business areas to provide information, support and assistance as required
  • Working closely with the promotions team to ensure all promotional activity and CRM journey fulfilment is completed to a high standard
  • Assisting with ad-hoc operational tasks for all brands
  • Responsibility for managing documented daily procedure and tasks for use in training of new starters
  • Assisting with the training and development of new team members

 

If this Live Casino Executive (Mat cover) opportunity within the fast paced world of online gaming is of interest to you then you will need the following skills and experience:

  • Knowledge of customer servicing and retention strategies
  • Exemplary written and spoken English
  • Ability to work effectively as part of both small teams and larger formal groups
  • Good IT skills including strong experience of Microsoft Office; Excel, Word and PowerPoint
  • Detail focused but able to see the “big picture” and maintain progress
  • Excellent communication, interpersonal skills, time management and organisation skills
  • Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation

 

Based in Gibraltar, not only is this a fantastic career opportunity, it is also a chance to experience a great lifestyle in a location with over 300 days sunshine per year! For further information regarding relocating to Gibraltar/Southern Spain and working in the online gaming industry, please have a look at our YouTube video.

So, if you would like to take on this exciting position, offering excellent career growth, ongoing training and development working for a market leader then send your CV to  apply@castlehillrecruitment.com