German VIP Operations Executive
Castle Hill is working with a well known and disruptive Online Gaming brand based in Gibraltar to recruit for a German VIP Operations Executive. The VIP team is central to the growth of the company – leading all customer relationship strategy, communications and campaign execution. You will drive the VIP goals and values and assure a smooth and consistent work flow for the team. This is a great opportunity, for a flexible all-round talented individual who would like to become a part of a committed winning team.
• Meritocratic career opportunities within a growing company with awesome scope for progression.
• A work and play as a team culture with lots of team events, free healthy snacks and subsidised Gym Membership.
• Great purpose built offices with great views, and next to lots of cool restaurants and bars.
- Assuring a top level work flow between VIP team and the stake holders.
- Staying on top of issues, errors and escalate to the relevant departments.
- Taking care of all the operational task to support the VIP Team.
- Being the key point for VIP verification processes for legacy and new VIP players.
- Organising VIP Benefits such as bonus, gifts and events.
- Using data and analysis to monitor and optimise VIP performance based on a set of agreed performance indicators.
• Native German speaker with exceptional written and verbal communication skills.
• Strong experience within a VIP role within the iGaming industry.
• Highly proactive, creative and organised – able to manage a project from start to finish/ review.
• Ability to act on changing priorities – flexibility and openness to change are key.
• Strong analytical skills. Ability to analyze data and make recommendations.
• Ability to work in self-directed, fast-paced, results oriented environment.