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German Customer Service Advisor

Gibraltar
Salary: Competitive

Job Description

German Customer Service Advisor | Online Gaming Innovator | Gibraltar

Our client, an innovative Gibraltar based company with a fantastic working culture, are currently recruiting for a German Customer Service executive who will interact with customers to provide information in response to inquiries about products and services and to handle and resolve queries related to the German Market.

 

The company is one of the fastest growing online communities, offering a unique product based around excellent service and unique customer features, which has allowed the company to achieve significant growth.

 

This exciting German Customer Service role will see the successful candidate take on challenges and responsibilities such as:

  • Provide the highest level of support to our customers via phone, email and chat on a range of issues such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc
  • To maximise customer retention through promotion of various products, activities, bonus offers etc
  • Communicating and cooperating with other departments as required
  • Taking an active interest in driving process and quality improvements across the department
  • Fulfilment of other tasks specific to your language community as required
  • To maximise revenue opportunities by offering relevant deposit methods
  • Testing of new games, products and software as required

 

If this is the kind of opportunity you have been looking for then you will need the following commercial skills and experience:

  • Internet experience and awareness
  • Native level of German with other language skills beneficial.
  • Excellent proven Customer service experience
  • Extremely customer focused
  • Good interpersonal skills
  • Reasoning and analytical ability
  • Knowledge and experience of the gambling industry an advantage

 

Based in Gibraltar, not only is this a fantastic career opportunity, it is also a chance to experience a great lifestyle in a location with over 300 days sunshine per year! – For further information regarding relocating to Gibraltar/Southern Spain and working in the online gaming industry, please have a look at our YouTube video

 

So, if this is a German Customer Service Executive role that excites you and you want to work for an exciting company, who continue to develop, then please send your CV to apply@castlehillrecruitment.com