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Gaming Operations Executive (Gaming Brands)

Gibraltar
Salary: Competitive

Job Description

Gaming Operations Executive | Online Gaming | Gibraltar

Salary: £Competitive + Benefits + Relocation Assistance

Our client a well-respected and leading Online Gaming company is looking to appoint a dynamic and highly skilled Gaming Operations Executive to assist the Gaming Operations Manager will all aspects of operational activity, overseeing the performance of the digital Gaming performance across the sportsbook brands. Acting as the hub of all internal activity in bringing Promotions, Games, Delivery and Customer Service together through communication of the customer experience from end to end.

This challenging yet exciting Gaming Operations Executive opportunity will see the successful candidate take on the following responsibilities:

  • Offering operational support to the Promotions team in terms of bonus template builds and financial KPI reporting
  • Identify and automate manual processes to increase operational efficiency and improve customer experience
  • Detect and prevent bonus abuse, and optimise promotions ROI
  • Work closely with Customer Service & Analytics team to identify and fix customer journeys and reduce contact-drivers
  • Encourage communication and collaboration across the business, in order to build strong relationships and develop cross functional working
  • Ensure that second line support to the customer services team on operational escalations, is provided in a timely fashion
  • Monitoring and offering operational support to the promotions team in terms of bonus template builds and financial KPI reporting
  • Work closely with Customer Service & Analytics team to identify and fix customer journeys and reduce contact-drivers
  • Monitoring and reviewing the products across all channels to ensure the best possible customer experience
  • Conducting and maintaining thorough competitor analysis (product/promotions/marketing activity) and suggesting areas for improvement, in order to ensure we offer a market leading product
  • Interaction with other business areas to provide information, support and assistance as required

If this is the opportunity you have been looking for then you will need to have the following skills and experience:

  • Strong customer-experience and product vision
  • Strong knowledge and understanding of the Casino industry and major competitors
  • Experience in a multi-brand, international business
  • Experience of working in a complex/dynamic fast paced environment is essential

Based in Gibraltar, not only is this a fantastic career opportunity, it is also a chance to experience a great lifestyle in a location with over 300 days’ sunshine per year! For further information regarding relocating to Gibraltar/Southern Spain and working in the online gaming industry, please have a look at our YouTube video.

So, if you are looking for this exciting position, and want to work for an industry leader in the sun, look no further and send your CV to apply@castlehillrecruitment.com