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Customer Retention Agent (French, Italian, Dutch)

Salary: Competitive

Job Description

Customer Retention Agent (French, Italian, Dutch) | Online Gaming Giant | Gibraltar

Salary: Competitive + Bonus + Relocation

Castle Hill is working with a world leading Online Gaming company who have grown significantly and now operate a magnitude of well known betting and gaming brands worldwide, to recruit for Customer Retention Agents.  As a company they continue to grow from strength as they aim to offer the future of digital entertainment.

If you enjoy working in a cool team within a fun environment then this opportunity could be for you…..

What’s on Offer

  • Great office and working environment with events area (including Fussball), and a chill out terrace to enjoy downtime
  • Subsidised Gym, Onsite Yoga and beginners Spanish Lessons (Muy bien!)
  • Lots of different company and charity events
  • Working with smart, talented and committed teams

What will you be doing?

  • Handling customer inquiries via e-mail, telephone and live chat
  • Take ownership of issues and ensure appropriate action is taken to ensure customer needs are met
  • Escalate system and site issues faced by customers to the relevant departments

What will you bring?

  • Excellent English language skills, great interpersonal and communication skills , as well as the ability to work as part of a team
  • Basic knowledge of online gaming and payment processing options
  • Basic knowledge of MS Office applications

If this sounds a lot like you, then send a copy of your CV to

We look forward to discussing this awesome opportunity in more detail…..

If you are not already fortunate enough to be living here in this part of the world, then have a look at our video of what a great lifestyle opportunity it is, and find out what it’s like to work in the industries and gain a real insight into living in Gibraltar or one of the nearby Spanish towns: YouTube video.