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Customer Due Diligence and Risk Operations Manager

Salary: Competitive

Job Description

Customer Due Diligence and Risk Operations Manager


Our client, a very established international iGaming brand are recruiting for a Customer Due Diligence and Risk Operations Manager to join their dynamic Gibraltar team.   The successful person will ne responsible for the day-to-day operations within the Customer Due Diligence and                            Risk department



If this sounds like a role for you then you will have the following skills and experience:


  • Strong experience in a similar role within the iGaming industry
  • Strong management experience with excellent leadership qualities
  • Knowledge within customer due diligence processes, such as KYC, AML and SOF.
  • Excellent understanding of e-payments processing and the e-commerce world.
  • Able to demonstrate experience and knowledge of verification practices.
  • Ability to comprehend and analyse financial and statistical data.
  • Fully aware of MS Office applications.
  • Proven Managerial skills.  Excellent written English.
  • Good organisational, analytical and time management skills.
  • Ability to work in a fast-paced deadline driven environment.
  • Ability to problem solve under pressure.
  • Strong communication and creativity skills.
  • Independent, determined, flexible and dependable.


Nice to have/ Desirable:


  • Bachelor’s degree with business administration, Economics, Accounting or LLB.
  • Proven experience in Risk Management
  • Customer Due Diligence & Fraud for e-payments processing.
  • Knowledge of in-house applications.
  • Other language skills may be useful.


Key Competencies:


  • Understand various Customer Due Diligence procedures & ensure all conditions are met within the department.
  • Focus on improvements for the verification processes.
  • Effective use of data to identify any shortfalls in the KYC/CDD procedures.
  • Understanding of how Source of funds relates to current business practices.
  • A high level of understanding of current regulatory guidelines for the jurisdictions our client operates in.
  • Manage accompanying complaints from members with regards to these measures.
  • Knowledge of fraud related issues, such as how promotion and bonus abuse affects the business.
  • An awareness of the chargeback process
  • Ability to manage, develop and motivate a team of people (this includes employees in Antigua).
  • Strong interpersonal skills – ability to influence & inspire others and to work effectively in a diverse team as part of a dynamic business.
  • Liaise with all locations, including Antigua, Israel and Romania.
  • Ability to identify areas for improvement and efficiency & to propose and implement viable business solutions to streamline the departmental processes, as well as reduce cost on a company level.
  • Recruitment & Training.


If you would like to apply for this unique and challenging Customer Due Diligence and Risk Operations Manager role then please send your CV to